Resume
Resume
Table of Contents
keyboard_arrow_down closeKelly Santos
Summary
Career Objective
Dedicated and adaptable professional seeking to re-enter the workforce and transition into a UX Design role after a career break due to family caring commitments.
Having completed multiple UX courses through Google, I bring a strong foundation in user-centred design, along with diverse experience and a proven ability to learn quickly, contributing immediate value in dynamic environments.
Key Strengths
- Excellent communication and interpersonal skills with the ability to build and maintain positive working relationships with customers and all staff.
- Proven ability to work effectively in cross-functional teams to achieve project goals.
- Strong proficiency in the MS Office suite and a diverse range of digital tools, including VS Code, HTML/CSS, Figma, Marvel, and Miro.
- Proven ability to quickly learn and adapt to new systems while effectively applying UX design processes across various platforms.
- Highly organised and efficient with managing time and competing responsibilities while consistently meeting tight deadlines in a fast-paced environment.
- Able to work autonomously and follow instructions, with the ability to retain and apply new information and skills well.
- Proactive and solutions-focused with solid critical thinking and a strong approach to identifying issues early and implementing practical, effective solutions.
Work History
Volunteer | 2024 – Present
St James the Apostle Catholic Church
- Provide guidance and support to primary-aged children during their faith journey.
Volunteer | 2024 – Present
Saltwater P-9 College
- Assist teaching staff with student supervision during Year 6 school camp and school excursions.
- Continue to provide flexible, on-call support for various school activities and supervised events as needed.
Volunteer | 2021 – 2023
Roberts McCubbin Art Show
- Attended weekly meetings to support event coordination and preparation
- Contacted sponsors to secure event sponsorships.
- Helped promote event within local community.
- Executed exhibition setup, including displays and event staging.
- Provided attendees with information about artwork during the event.
- Managed cash and EFTPOS transactions for artwork sales and maintained sales records.
- Participated in post-event debriefs, including reviewing funds raised and assisting in purchasing local artists’ work to support emerging local artists.
Continuous Improvement Consultant | 2012 – 2013
Efeso (Brazil)
- Provided expert consulting on World Class Manufacturing (WCM) principles and implementation.
- Trained cross-functional teams on continuous improvement project roadmaps and methodologies such as PDCA cycle, Kaizen (small improvements), Kanban (visual flow management), 5S (workplace organization), Gemba Walks (observation), and root cause analysis tools like 5 Whys and Fishbone diagrams.
- Launched and facilitated new continuous improvement workgroups to drive operational efficiency.
- Monitored project progress and evaluated performance results to ensure alignment with improvement objectives.
Quality Assurance and Research & Development Assistant | 2004 – 2011
Klabin (Brazil)
- Managed administrative and operational support tasks including service and material requests, travel arrangements, maintenance and investment order processing in a manufacturing environment.
- Verified supplier certifications to ensure compliance with paper production and packaging quality standards.
- Conducted internal audits to ensure alignment with production standards, regulatory requirements (including ISO 9001 and ISO 14001), and ongoing continuous improvement initiatives.
- Analysed production-related variable costs and identified opportunities to improve efficiency and reduce operational costs.
- Delivered internal training on quality methodologies and standards to support staff capability and compliance.
Training
How to design for accessibility: for UX Designers (WCAG 2.2) | 2024
Udemy
Certified UX Design Professional | 2024
Coursera, Google
- Build Wireframes and Low-Fidelity Prototypes
- Start the UX Design Process: Empathize, Define, and Ideate
- Conduct UX Research and Test Early Concepts
- Create High-Fidelity Designs and Prototypes in Figma
- Build Dynamic User Interfaces (UI) for Websites
Specialization in Business Administration | 2010
FGV
Business Administration | 2006
FATEB
References
Contact details available upon request.